Establishing the right technology infrastructure for your business will be crucial to ensuring that it is run cost effectively and is meeting the needs of your workforce. The phone system you use is a key part of this setup and an important communication tool. The two main choices for phone systems are voice over internet protocol (VoIP) or traditional landline. So, which one is best for your business setup?
Landlines are familiar to most of us. They operate via your local or regional telephone company’s traditional copper wiring and are reliable in terms of quality and availability. If you don’t have a high speed internet connection then traditional landlines will always be the best choice. Without a solid internet connection a VoIP phone system may not function to its optimal capacity. So, if you’re located in a position where this simply isn’t available to you then traditional landlines will always be a better option.
What is worth bearing in mind with traditional landlines is that they are not particularly future proof. The technology is not being constantly developed and improved on, as many believe it will become obsolete in the near future. Traditional landlines still offer many useful features, such as call queuing and voicemail, however it’s unlikely that the technology will ever grow further than this. Plus, when there is an issue, it can be time consuming and expensive to wait for a technician to fix it.
VoIP takes the audio of a conversation and converts this into digital information that is then sent across the internet. It’s an innovative and forward thinking type of phone system that only requires a decent broadband signal to get set up with.
One of the major advantages of VoIP is that it provides the opportunity for much greater cost efficiency. VoIP is a far cheaper option than a traditional landline and also tends to offer more flexibility and choice when it comes to the various service choices that are available. Phone calls made over VoIP phone systems are either free or low cost and, as most businesses are already paying for a monthly broadband subscription, there is no need to pay twice.
VoIP also has the key advantage of being a much more portable technology than traditional landlines. It can be used with any IP-enabled device. That could be a phone or a laptop – whatever you use you will be able to access all the features of your phone system wherever you are, from voicemail through to call diverting to another device. It’s much easier to use these features with VoIP because they are already built in, whereas with traditional landlines they are often only available as expensive add ons.
In terms of whether traditional landlines or VoIP will be the best choice of phone system for your business this really depends on what you want from your phone service, and where you are. If you have no access to broadband then a landline may be a better option. If you’re well connected and looking to reduce costs and improve scalability and portability then VoIP is the obvious choice.
If you’d like to find out more about VoIP or other phone systems to see which might be right for your business then please get in touch with Suna Communication today.